I just returned from a week in Colorado. I went to lend a hand to Eliey who had just had her new little baby girl two weeks earlier. Unfortunately, Rico wasn't able to get the time off work , so I headed out there with my two little ones in tow. I think it worked out okay, though I wasn't as much help as I probably would have liked. At any rate, this was my first experience travelling with both kids by myself. I was a little nervous about how it would work out, especially since I had a flight change in Phoenix on both ways of the trip. Surprisingly, the kids were AMAZING and made my job a whole lot easier. And, despite the airlines best try at making my life hell, I actually found that things went fairly smoothly. The worst part of the trip was that I had to change seats on three of the four flights I took. First there was the exit row they sat me in. I realized right away that this arrangement would not work since my hands were already full and in the event of an emergency I would be of no use. Of course, the flight attendant was a HUGE help when she told me to move up a row and just tell those people that they would need to move (of course, this began the game of airline seat-jenga because it broke up a party who then had to switch with other people ahead of them and move another single man over to an empty seat). Then, on the way back, they sat me on the wrong side of the plane on the flight between Colorado and Phoenix (did you know that they only have oxygen masks on one side of the plane for infants)? But the last straw was really on the way home from Phoenix. First of all, I was seated two rows away from Peanut. Clearly, this is not going to work. So I headed up to the counter to see what we could do. I got up to about 10 yards away when the so-called customer service person put his hand up in "talk to the hand" fashion, and said, "if you're coming up to get your seats changed, don't bother, this flight is already full". I proceeded to tell him that my seats would be changed as I was flying with a 5 year old who was not about to sit on her own and that if my seat could not be changed, he would need to pay for another flight. He said there was nothing he could do. This argument went on for a few minutes until such time as he finally checked his computer and told me the only seat he had available was in row seven. Just as I was about to explode (that would have put us about 10 instead of 2 rows apart), an angel appeared behind me. Apparently she had been listening to this exchange and was as appalled with the "customer service" I was receiving as I was....AND she just happened to be seated in row 7. A few clicks of the keyboard and all was right with the world again...until I boarded the plane. Mind you I have a backpack on, a diaper bag over my shoulder, a hand on the stroller containing my son, another one on my five year old and I am also juggling a jacket and our boarding passes. I manager to get down to the gate check for the stroller, juggle things around enough to get Brother out of the stroller and proceed on to the plane when I hear the gate attendant barking at me to fold my stroller. Sure pal. Needless to say, the point was made clear that folding was not an option. Thankfully my kids were amazing on the plane or I might have lost it by the time we arrived home. But all is well that ends well, and brother really seemed to enjoy his first airplane ride (unfortunately the two year old sitting beside us did not....)
Monday, February 18, 2008
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3 comments:
Hi guys, your trip sounds like a few I took with all four kids, some train from NY to Phila and some on a plane. Lots of "fun" as you can agree. Love mom
Dude! I would have KILLED to see you yell at "Customer Service" =D
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